A Guide on How to Stop MTN Auto-Renewal

Are you sick of the unexpected charges that appear on your MTN line? You are not the only one. Having subscriptions that automatically renew can rapidly add up. Fortunately, it is not difficult to exercise control over your expenditures. In this tutorial, we will show how to stop the MTN auto-renewal feature on your MTN line.

How to Stop MTN Auto-Renewal

1. USSD Code

This is the quickest and most convenient way to cancel auto-renewal.

a. Dial *312# on your MTN line.

b. Navigate through the menu options. Look for “Data Plans” or “Manage Data.”

c. Select the option to “Cancel Auto-Renewal.”

d. Follow the on-screen prompts to complete the process.

2. SMS

If you prefer using SMS, follow these steps:

a. Type “Cancel” and send it to 131.

b. You should receive a confirmation message.

3. MTN App

Many telecom providers offer mobile apps for managing your account.

a. Download the MTN app and log in to your account.

b. Look for “Subscriptions” or “Manage Services.”

c. Find the subscription you want to cancel and follow the prompts to stop auto-renewal.

Tips to Prevent Unwanted Subscriptions

a. Read the Terms and Conditions: Before subscribing to any service, carefully read the terms to understand the auto-renewal policy.

b. Be Wary of Pop-ups: Avoid clicking on suspicious pop-ups or links that promise freebies or discounts.

c. Check Your Bill Regularly: Review your monthly bill to identify any unauthorized charges.

By following these steps, you can effectively manage your MTN subscriptions and avoid unexpected charges. Remember, it’s your money, and you have the right to control how it’s spent.

Frequently Asked Questions On How to Stop MTN Auto-Renewal

Q: How can I stop MTN auto-renewal?

A: You can stop MTN auto-renewal by dialing *312#, sending “Cancel” to 131, or using the MTN app.

Q: Will stopping auto-renewal affect my current subscription?

A: No, stopping auto-renewal only prevents future renewals. Your current subscription will continue until it expires.

Q: How do I know if I have active auto-renewals?

A: Check your MTN account details or recent transactions to see if any auto-renewals are active.

Q: Can I stop auto-renewal through the MTN customer care line?

A: Yes, you can contact MTN customer care for assistance in stopping auto-renewal.

Q: What if I don’t have enough airtime to send an SMS to 131?

A: You can borrow airtime using *303# and then send the “Cancel” SMS.

Q: Is there a fee for stopping auto-renewal?

A: There is usually no fee for stopping auto-renewal.

Q: I’ve tried stopping auto-renewal but it’s still happening. What should I do?

A: Contact MTN customer care for further assistance and to report the issue.

Q: I accidentally canceled a subscription I wanted to keep. Can I reactivate it?

A: You may be able to reactivate the subscription by following the subscription process again or contacting MTN customer care.