How to Unblock MTN Line from Your Phone
Over the weekend, the country’s biggest telecom, MTN Nigeria, cut off service to thousands of customers who had not yet linked their NIN. It has been since Saturday night, and most 9mobile subscribers still can’t make or receive calls. This post teaches how to unblock MTN line from your phone without having to go to their office.
The Nigerian Communications Commission (NCC) has set a deadline of July 31, 2024, and this development occurs just days before that date.
Two sources familiar with the situation indicated that in December 2023, MTN started blocking SIMs that did not comply. Despite linking their NINs, some MTN consumers reported that their SIMs were disabled on Sunday.
“I submitted my NIN twice, but my SIM was blocked without prior notice. I have been using this number for over ten years. Where do I start from?” one person told TechCabal.
Possible causes, according to one source with first-hand knowledge of the matter, include incorrect or missing information in the NIN registration or SIM card details that do not match.
“The name on the SIM registration is different from the one on the NIN. So I need to go and update it,” one MTN customer said, confirming that the Telco sent multiple notifications before blocking her number.
A number of users have taken to storming MTN offices around the nation in an effort to voice their dissatisfaction with the telecom company’s decision to ban their phone numbers.
Long lines of subscribers waited outside the MTN offices on Monday, July 29, 2024, when the doors opened at the crack of dawn.
Telco operators have now provided affected customers with straightforward procedures to unblock their lines as the crisis escalates.
How to unblock MTN line from your phone without going to their office
MTN Nigeria in a tweet explained how subscribers can unblock their line.
MTN tweeted;
“Unblock your line anytime, anywhere!
Here are easy steps you can take.
Get started at http://nin.mtn.ng
Need additional support from our stores?
We are open 7 days a week.”
Steps to Unblock Your MTN Line
1. Check Your NIN Linkage Status:
a. Visit the MTN NIN portal at http://nin.mtn.ng
b. Enter your phone number and follow the prompts.
c. If your NIN is not linked, proceed to the next step.
2. Link Your NIN:
a. You’ll be required to enter your NIN and an OTP sent to your phone.
b. Once successfully linked, your line should be unblocked automatically.
Additional Tips
a. Ensure Correct NIN: Double-check that the NIN you’re using is correct and matches the one on your SIM registration.
b. Update SIM Registration Details: If there are discrepancies between your NIN and SIM registration details, you might need to visit an MTN office for updates.
c. Patience: The unblocking process might take some time. Be patient and avoid multiple attempts.
d. MTN Customer Care: If you encounter issues, contact MTN customer care for assistance.
Remember: Timely linking of your NIN is crucial to avoid such inconveniences in the future.
Frequently Asked Questions on How to Unblock MTN Line from Your Phone
1. Why is my MTN line blocked?
A: Your MTN line could be blocked due to non-compliance with the NIN-SIM linkage policy, incorrect PUK code entry, or other security reasons.
2. How long does it take to unblock an MTN line?
A: The time taken to unblock your MTN line depends on the reason for the blockage. If it’s due to NIN-SIM linkage, it might take a few hours or days for verification.
3. Can I unblock my MTN line without going to the MTN office?
A: Yes, you can usually unblock your MTN line without visiting the office by following the provided steps or contacting MTN customer care.
4. What is a PUK code?
A: A PUK (Personal Unblocking Key) is a code required to unblock a blocked SIM card.
5. How do I get my MTN PUK code?
A: You can retrieve your PUK code by dialing 1237*3# or contacting MTN customer care.
6. What if I don’t know my PUK code?
A: If you don’t know your PUK code, you can contact MTN customer care for assistance.
7. Is NIN-SIM linkage mandatory for MTN lines?
A: Yes, linking your NIN to your MTN SIM is mandatory as mandated by the Nigerian government.
8. How do I link my NIN to my MTN number?
A: You can link your NIN to your MTN number by dialing *346# or through the MyMTN app.
9. What happens if I don’t link my NIN to my MTN number?
A: Failure to link your NIN to your MTN number may result in the blocking of your line.
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