Change Your SRD Phone Number to Keep Your SASSA Grant


Change Your SRD Phone Number to Keep Your SASSA Grant

Change Your SRD Phone Number to Keep Your SASSA Grant

Ensuring your contact details are up-to-date is crucial for receiving your SASSA grant notifications and updates. This blog post focuses on how to change your phone number linked to your South African Social Security Agency (SASSA) SRD (Social Relief of Distress) grant application. We’ll explore two methods: using the online portal and visiting a SASSA office.

Why Update Your Phone Number?

Keeping your phone number current allows SASSA to reach you effectively. This is important for:

i. Receiving notifications about your grant application status.

ii. Getting updates on potential payment dates.

iii. Important information regarding your grant.

Option 1: Update Your Phone Number Online (Quick and Convenient)

If you have access to the internet, here’s how to update your phone number online:

1. Visit the SASSA SRD website: Go to

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2. Click on “Update My Details”: Locate the section for updating contact information. It might be labelled “Update My Details” or similar.

3. Enter Your Details: You’ll likely be required to enter your ID number and application ID (if you have it).

4. Verify Your Identity: The system might prompt you to answer security questions or use a one-time password (OTP) sent to your old phone number (if possible) to verify your identity.

5. Update Your Phone Number: Once verified, locate the section for updating your contact details and enter your new phone number accurately.

6. Submit the Changes: Double-check everything before submitting the update.

Option 2: Visit Your Nearest SASSA Office (In-Person Assistance)

If you prefer in-person assistance or don’t have internet access, you can visit your nearest SASSA office:

1. Locate Your Nearest SASSA Office: Use the SASSA website or contact them directly to find the closest office to you.

2. Bring Necessary Documents: Carry your South African ID document and any relevant paperwork related to your SRD grant application.

3. Explain Your Request: Inform the SASSA representative that you want to update the phone number linked to your SRD grant.

4. Provide New Phone Number: Clearly communicate your new phone number to the representative.

5. Verification and Processing: The representative might ask for verification and process the update on their system.


i. It might take some time for the update to reflect in the system.

ii. You might not be able to update your phone number if your grant application is under review or if there are any outstanding issues.

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By keeping your phone number updated with SASSA, you can ensure smooth communication and avoid missing important information regarding your SRD grant.

Have you ever had to update your contact information for your SRD grant? Share your experience in the comments below!

SASSA SRD Grant: Updating Phone Number FAQs

Keeping your phone number up-to-date with SASSA is essential for receiving grant communication. This FAQ section addresses common questions based on the blog post:

Q: Why update my phone number for the SASSA SRD Grant?

A: An updated phone number ensures SASSA can reach you regarding:

  • Grant application status notifications.
  • Updates on potential payment dates.
  • Important information about your SASSA SRD grant.

Q: How can I update my phone number for the SASSA SRD Grant?

A: There are two main methods:

  1. Online: Visit the SASSA SRD website (, update your details, verify your identity, and update your phone number.
  2. In-Person: Visit your nearest SASSA office with your ID and relevant documents. Inform them you want to update your SRD grant phone number.

Q: What documents do I need to update my number in person?

  • Your South African ID document.
  • Any paperwork related to your SRD grant application (if available).

Q: How long does it take for the update to reflect?

A: It might take some time for the update to be processed within the SASSA system.

Q: Can I update my number if my application is under review?

A: Updating your phone number might be restricted if your grant application is under review or if there are outstanding issues with your application. For any concerns, contact SASSA directly.

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Q: Is there anything else I should know?

  • Double-check your new phone number before submitting any updates.
  • Consider alternative communication methods (e.g., email) if you cannot update your phone number. However, phone numbers are the primary channel for SASSA communication.

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